Effective Date: Dec 19, 2024
Mindbase ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and related services (the "Services").
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Services.
1. Information We Collect
We may collect and process the following categories of information:
a. Information You Provide Directly
• Account Information: Name, email address, phone number, company name, and job title.
• Content: Any information or files you upload, share, or generate using the Services.
• Support Requests: Information provided when you contact us for assistance.
b. Information We Collect Automatically
• Usage Data: Details about how our system is used at a population level.
c. Information from Third Parties
• Third-Party Integrations: Data from third-party tools and platforms you connect to the Services (e.g., integrations with CAD, RMS, CRM or analytics tools).
2. How We Use Your Information
We use the collected information for the following purposes:
• Service Delivery: To provide, maintain, and improve the Services.
• User Support: To respond to inquiries, provide support, and resolve issues.
• Personalization: To customize your experience and deliver tailored content.
• Communication: To send transactional emails, service updates, and wellness communications.
• Compliance and Security: To comply with legal obligations and prevent fraud, abuse, or security breaches.
• Analytics and Research: To analyze trends and improve the functionality and user experience of our Services.
3. How We Share Your Information
We do not sell your personal information. However, we may share information in the following circumstances:
• Business Transfers: In connection with a merger, sale, or acquisition of our business assets, your information may be transferred as part of the transaction.
• Legal Obligations: When required to comply with applicable laws, regulations, legal processes, or government requests.
• With Your Consent: When you explicitly agree to share your information for specific purposes.
4. Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Our default data retention length is 3 years. When information is no longer needed, we securely delete or anonymize it.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
• Access and Correction: Request access to and correction of your personal information.
• Deletion: Request the deletion of your personal information.
• Portability: Request a copy of your data in a portable format.
• Restriction: Restrict or object to certain data processing activities.
• Opt-Out: Opt out of marketing communications.
To exercise your rights, please contact us at support@getmindbase.com. We may need to verify your identity before processing your request.
7. Third-Party Links
Our Services may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.
8. International Data Transfers
If you access our Services from outside of the United States, your information may be transferred to and processed in a country with different data protection laws. By using the Services, you consent to such transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Services after changes are made signifies your acceptance of the revised Privacy Policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Mindbase
1 N MacDonal, Suite 500, Mesa, AZ 85201
support@getmindbase.com
This Privacy Policy aims to be transparent and comprehensive while complying with applicable data protection regulations, such as GDPR and CCPA. Please consult a legal professional to ensure it meets the specific requirements of your jurisdiction.